Motor Finance Commission Complaint Form
Autolend has never operated discretionary commission
Discretionary commission arrangements are where the dealer or credit broker could have influenced the amount you paid.
Background
On 30 March 2026 the FCA introduced a motor finance consumer redress scheme ("the scheme") for motor finance customers affected by unfair commission practices, following a ruling by the Supreme Court. This covers DCA and certain types of non-discretionary commission arrangements which made the relationship unfair. Some parts of the scheme are being challenged by lenders and the outcome is not expected until early 2027. We are not one of the lenders that have challenged the scheme. Whilst the outcome is being determined, the FCA has agreed to pause certain parts of the scheme and asked firms to continue their preparation whilst the outcome is pending.
Lodge a commission complaint
If you are concerned about the commission paid on your Autolend loan use this form for the easiest and quickest way to lodge your commission complaint to us.
What to expect
If we think that you may be due redress under the scheme, we will pause your complaint and contact you as soon as we can progress it. If your agreement is within the scheme but you are not due redress from us, we will let you know in line with the latest FCA timelines (which is currently 18 November 2026).
If your commission complaint is outside the scheme we will handle it under the FCA's normal complaint handling rules and send you our final written response within 8 weeks.
Watch out for scams
Please be aware that if you receive a call from someone claiming to offer compensation related to your Autolend loan, you should hang up immediately as this is likely fraudulent activity. To help you check you're dealing with a genuine firm, you can search the FCA's list of car finance lenders to make sure the details you have match those of the genuine firm. You should also be aware of scammers pretending to be from the FCA.