Help And Support

Do you need extra support?

We’re always available to support you. However, we understand that there may be circumstances where independent advice might be what you need. We’ve outlined some organisations below that can help you with a range of situations including both financial and wellbeing support.

Debt advice

If you’re looking for some help managing your finances, debt advice charities can help you to think about and organise all of your debts. They have online advice, a range of tools you can use and webchat services to support you. These debt advice charities include:

• The National Debtline – www.nationaldebtline.org or phone 0808 808 4000
• Money Helper – www.moneyhelper.org.uk or phone 0800 138 7777
• PayPlan – www.payplan.com or phone 0800 316 1833

Mental health support:

If you’re struggling with your mental health, you have been impacted by a mental health condition, or just need someone to talk to, help is available. You can contact us to let us know if you're struggling to make payments towards your loan due to your mental health or you can authorise someone to speak on your behalf. Independent and specialised help is available at:

• Mind - www.mind.org.uk
• Samaritans - www.samaritans.org
• You can also speak with a Samaritan anytime on 116 123

Help with Gambling:

If you’re impacted by gambling, specialist support is available. You can get confidential information, advice and support from GamCare, by calling them or using an online chat service on their website. Medical information relating to gambling is available from the NHS. You can also stop yourself from using gambling websites for a period of time through a service offered by GamStop

Bereavement:

Please follow this link to get help managing the account of someone who has died.

Other Support Services:

If you need support through difficult times, there is a wide range of specialist organisations available. We’ve put together a list of useful resources below that can provide specific support for your circumstances.

If you’re worried about maintaining your loan repayments, please get in touch with us to let us know your situation. Our team is here to help and can provide you with a range of solutions depending on your circumstances. Here’s how to get in touch:

You can get in touch with us by

• Calling us on 020 3322 1916 anytime from 9am to 6pm, Monday to Friday
• Emailing us at contact@autolend.co.uk